FULFILMENT POLICY

At Oxford.fm, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about our services very seriously. This Fulfilment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased on our website. Please read this Policy carefully to understand your rights and the requirements for the refund.

DELIVERY POLICY
At Oxford.fm, we sell online courses (digital goods). We deliver our products to users via Emails right after they purchase one of the courses we offer on our website as it suits our business.

CANCELLATION
All Membership Fees are fully earned upon payment and are non-refundable except during the first 30 days since the beginning of the Membership under the condition that you have viewed no more than 50% of the lessons made available to you in the Trading Essentials, Technical Trading, and Strategic Trading courses.

You can request a refund by emailing us at office@oxford.fm stating your wish to receive a refund and your full name. We will carry out the reimbursement using the same means of payment as you used for the initial transaction.

Once we receive your cancellation request, you will cease to have access to the site immediately.

CUSTOMER COMPLAINTS
General notes.

Oxford.fm is committed to the highest level of service and client satisfaction. Any dissatisfaction in connection with Services, feedback, or voicing a client’s opinion can be registered as a complaint. See the instructions below.
Oxford.fm is committed to treating you with respect and transparency, handling the complaint fairly, and responding promptly.
The response shall strive to be constructive and include an explanation and reasoning when possible.

How to register a complaint?
Provide and identify information about yourself.
Send your complaint via email to: office@oxford.fm. Please state “complaint” in the subject.
Stage one: complaint investigation
Our staff will examine the complaint within 7 business days.
Company response will be delivered to Claimant by email or by certified mail.
In special circumstances, the company may add an additional 7 days to the examination period above. The claimant will be informed as to the reason for the delay.

APPLICATIONS
You may encounter third-party applications (including, without limitation, websites, widgets, software, or other software utilities) (“Application(s)”) that interact with the Oxford.fm service. These Applications may import data related to your Oxford.fm account and activity and otherwise gather data from you. These Applications are provided solely as a convenience to you, and Oxford.fm is not responsible for such Applications. Such applications are owned or operated by third parties unrelated to or sponsored by Oxford.fm. Use of an application is at your option and risk.

THIRD-PARTY MATERIALS
Oxford.fm may provide access or links to third-party information, content, products, services, or other materials on or through the site (collectively the “Third Party Materials”) as a service to those interested in such Third Party Materials. Oxford.fm does not screen, approve, monitor, or have any control over any Third Party Materials and is not responsible or liable for such Third Party Materials in any manner or for any harm caused thereby. You will be solely responsible for any harm, including any damage to your computer system or data loss resulting from using or downloading any Third Party Materials. All third-party materials with all faults are provided on an “as-is” basis.

Oxford.fm does not endorse or adopt any Third Party Materials. It cannot guarantee the quality, accuracy, completeness, reliability, safety, timeliness, or appropriateness of such Third Party Materials. Oxford.fm does not make any representations or warranties regarding the Third Party Materials and undertakes no responsibility to update or review any Third Party Materials. Users use such Third Party Materials at their own risk.